Terms and conditions

Welcome to our website.

By using and browsing this website and placing an order, you agree to the following terms and conditions. By continuing to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Pure Punjabi’s relationship with you in relation to this website.

The term ‘Pure Punjabi’ ‘Pure Punjabi Ltd’ or ”us’, ‘we’ or ‘they’, refers to the owner of the website whose registered office is 14 Farm Street, Tintinhull, Somerset, BA22 8PZ.
The term ‘you’ refers to the user or viewer of our website. The use of this website is subject to the following terms of use: The content of the pages of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
You may not create a link to this website from another website or document without Pure Punjabi’s prior written consent.
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.

Delivery of virtual & downloadable products:

Once you have downloaded a product there are no refunds. All meal kits, sachets, boxes and jars have method instructions or recipe ideas that are either downloadable or auto-sent on purchase. These are for your own personal use and not to use in any business, trade or catering operation.. They should not be passed on or forwarded to any other emails accounts.

Post & Packing & delivery charges for physical products:

Your purchases will be packed securely and dispatched by Royal Mail or for bulk orders by IPost (DHL). Delivery charges are calculated at checkout for UK mainland delivery. Customers living locally may email or phone to arrange collection.

Returns & refunds

Please notify us by email of any damages or shortages or problem with your order within 3 days of receipt.

You may return unopened, re-saleable goods to us within 7 days of receipt, and subject to inspection and acceptance, we will replace or refund via the original purchase method.

Refunds will have P&P charges deducted and we will deduct any charges incurred by us such as credit card transaction fees. Goods must be returned at your own cost. We will not be liable for goods that are lost or damaged in transit and customers should obtain proof of posting

Confidentiality

All customer details & data remain confidential and will not be passed on to any third parties, other than those necessary for delivery arrangements. We do not hold or have access to your credit/debit card details

Caterers

Caterers are not permitted to purchase our products if they are actively running any business that is related to Indian or international cuisine. No caterer may purchase any of our products with the intent or if they are in the process of setting up their own meal kits business. Caterers are also not permitted to attend or purchase our cookery workshops.

We reserve the right to refuse to sell any of our products, whether physical or digital and /or admit any person to our workshops of any kind, virtual or physical.

Karen Taylor October 2018

We are having such fun cooking from The Spice Pack Collection and all the dishes have come out brilliantly. The smell is divine and Rob, who is very fussy, is particularly impressed. All our visitors are wowed when they smell the box – we’ve been too possessive to share any with others, as yet!

As a natural therapist I particularly appreciate the healthy aspect of each dish, none of which compromise on taste. Good ingredients freshly cooked makes a big difference.

We’re going on holiday with three other couples in a couple of weeks and going to take the pack with us to cook some dishes together.

Maria M / BBQ Meal Kit Box customer

“We had a BBQ for family and friends few weeks ago and we made the Lamb Kebabs & Coconut & Sesame Chutney and Crushed Tikka New Potatoes & Mango Chicken… We received such rave reviews!! All so easy to make with the spices and sauces all provided for us…food was all delicious!”

Chris & Debs - dinner kit with cook-along customer

“That was so fun…

Thank you for the zoom meet up. That was so fun. We will definitely be up for another. Please send another suitable invite and kit. We are predominately veggies so used the butternut squash version. If this continue the local takeaway will suffer for sure. Again thanks”.

Carol R. dinner kit with cook-along customer

“What a wonderful cookalong…

…The Mango Chicken was delicious and my naan bread actually looked amazing – like the real thing. I feel so successful. Thank you. Looking forward to our next cookalong”.

Pam Brown – dinner kit with cook-along customer

“Thank you so much both…

– the class was amazing and we both really enjoyed the food. It makes so much difference knowing exactly how to do things and that we can make such tasty food which is gluten free. Jeera rice has always been my favourite but many restaurants don’t have it on the menu”.

Sylvia M – dinner kit with cook-along customer

“Thank you so much...
... for a great hour of cooking on Saturday evening. I enjoyed it very much as I have never done anything like it before. The Punjabi chicken was delicious and we had enough to freeze for another time”.

Sue W – dinner kit with cook-along customer

“Well that was amazing…
... the best curry I've ever had and Jxx said it was like being in India ( as he’s spent so much time there with work ) loved the class and so did Exxx looking forward to coming to your workshops…
…and will order some more kits from your website”

Roy P…dinner kit with cook-along customer

“Many thanks…
...for the cook–along workshop yesterday. It was very enjoyable and the meal tasted lovely. As someone who is not a confident cook it was ideal to follow your teaching. I have recommended this to a friend of mine who is very interested in joining the next cook–along. I will definitely be doing it again”.

Ellie Pipe

I highly recommend this lovely family run local company…

... We’ve enjoyed 2 of their meal kits now along with an online cook along to show us what to do. Thank you.

Diane McGillivray

I love them all and would highly recommend…

...If I had to choose one it would be the Mango chicken.